Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Previous |  Contents | Next  Download the eBook You can divide the people who contact you into two groups, those who know how much you charge and those who don’t. Those who know are the perfect prospects. Don’t assume Back in the ’90s Heather and I backpacked around Vietnam. It was a rewarding and emotional experience from end to end, but one of the highlights, after weeks sweating our way around the country, was heading to the Metropole Hotel in Hanoi for a high end lunch. The wait staff weren’t particularly keen to see us, dusty and unkempt with To View More >>

If you’re a photographer wanting to make a living from your work, you have two big jobs todo — shoot pictures and sell them! Referrals and person-to-person contact are important ways to get your work in front of people, but we live in an online world, which means getting traffic to your website is too. That’s why, whether you’re selling wedding photography, school photography, portraiture, fine art or decor, you need to know about SEO. It’s a crucial aspect of  online marketing  and  website management  designed to help you get found online.   To View More >>

“Art is the most intense mode of individualism that the world has known.” – Oscar Wilde In this series we shine a light on artists expressing their individuality, documenting what they love, working hard on their craft, and sharing it with the world. Gemma is an adventure and travel photographer currently based in the South Island. Born and raised in Nelson, she's grown up exploring the three national parks that border her home city.? "My style has been largely influenced by my upbringing in Nelson. Surrounded by beautiful beaches, lakes, mountains, and sheltered seas, I was exposed To View More >>

START 2019 WITH FRESH STUDIO SAMPLES AT GREAT PRICES We hate twiddling our thumbs, and January can be s-l-o-w, so we offer Early Birds our best deals of the year. Don’t miss out! This offer is for 2019 deliveries and ends Monday 21st Jan 2019. Our normal conditions apply. SAMPLE ALBUMS AND BOXES Products like albums and wall art put more cash in your back pocket. They’re also an expression of your professional pride, and great “silent salesmen”. So freshen them up and stand out from the crowd! To save 40% on your box, book and album selling samples quote  NEWYEAR2019 when To View More >>

The presentation boxes our albums come in don’t even bear our name, but to us, and our customers, they're a key part of our identity, and express the quality and classic design we stand for. Like Tiffany’s Blue Boxes … but maybe not quite as famous! Our boxes must be intensely practical too, and work across a huge variety of sizes, colours and cover materials. So when we redesigned them in 2016 we didn't throw out the old ones, we refreshed and upgraded them — with more silkscreen passes, new colours and matching grey To View More >>

Studios who want to offer "everything Queensberry" have found our starter kits and treasure boxes very useful in the past, but increasingly the data tells us that • Sample Albums are far more effective sales tools, and • not everyone wants to offer all our materials or colours! In fact many studios show nothing but their samples, and offer alternatives only if they're asked.  Which is why we’ve redesigned our cover swatches and paper samplers to make them more affordable, and also more flexible — so you can show what you want To View More >>

A long post but full of insights! Andy Fountain explains how he and Lewis developed their unique style of wedding photography, how almost every coverage includes an album, and the pay-off for both their clients and the studio. There are two photographers at Fountain Photography. How do you and Lewis work together to capture the big day? Lewis is now my business partner, rather than simply an employee and second shooter. Mid-photography degree, we brought Lewis in to the business with the idea of eventually shooting two weddings a day, and making twice the profit. But while To View More >>

To that old saying about the only certainties being death and taxes, we need to add CHANGE! Change never ends, and as long as you don’t mind a bit of a roller coaster, it’s way more fun! We have so much coming up over the next weeks and months, we thought we’d better give you a heads-up. If you like what we stand for, we think you’ll love what we’re doing. And what do we stand for? Beautiful photography, beautifully presented. But it’s your opinion that matters, so click through to comment on our blog or Facebook. We’d love to hear To View More >>

All those walls, crying out for affordable, personal art! We’re totally revamping our canvas range and the early response is truly exciting. Small canvases to decorate your child’s room … spectacular pieces to fill your lounge. We have them all, horizontal or vertical, small 10x8s to grand 60x40s. Presented on professional quality, ready-to-hang frames, and with canvas, printing and wrap options to suit your pocket and preferences. Hang some beautiful canvases in your studio, feature them on your site, and start making sales. Choose from: Economy: Polyester canvas; To View More >>